LUNA ADIRONDACK SET 4 – The Essence of Outdoor Relaxation

At Begili, we stand behind the quality of our outdoor furniture. Our warranty ensures that you can enjoy peace of mind knowing your products are built to last.

1. Warranty Coverage

• Standard Warranty: All outdoor furniture products come with a 2-year warranty against manufacturing defects.

• Extended Warranty: Certain premium products, such as teak furniture and high-end collections, are eligible for an additional 3 years of warranty coverage.

• Custom Products: Custom-made furniture is covered by the same warranty as our standard products, unless otherwise specified.

2. What’s Covered

• Manufacturing defects in materials or workmanship.

• Rust, corrosion, or breakage of frames due to poor workmanship.

• Issues with the structural integrity of products, such as loose joints or broken components, caused by a defect.

3. What’s Not Covered

• Damage caused by misuse, neglect, or improper handling.

• Natural wear and tear, including fading of fabrics or cushions due to exposure to sunlight and weather conditions.

• Damage resulting from accidents, harsh weather, or external forces (e.g., windstorms, hail).

• Products altered or modified in any way after purchase.

• Products purchased from unauthorized sellers or second-hand goods.

4. How to Claim Warranty

• If you believe your product is defective, please contact our customer service team with the following:

  • Your order number and proof of purchase.

  • Photos of the product showing the defect.

  • A description of the issue.

• Upon receiving your claim, our team will assess the issue and provide you with instructions on how to proceed with the return or replacement process.

5. Warranty Process

• If your warranty claim is approved, we will repair or replace the defective product at no cost to you.

• If a repair is not possible, we will provide a replacement or refund based on the item’s original purchase price.

• The warranty does not cover the cost of shipping for returns or replacements, except in the case of defective or damaged items.

6. Limitation of Liability

• Begili is not responsible for indirect or consequential damages arising from the use of our products.

• Our liability is limited to the repair, replacement, or refund of defective products as described in this warranty.

At Begili, we are committed to providing high-quality outdoor furniture that meets your expectations. If you need any assistance or further information about our warranty policy, feel free to contact us.

At Begili, we aim to make your shopping experience as seamless as possible with reliable and efficient shipping services. Here’s everything you need to know about our shipping and delivery process:

1. Shipping Coverage

   • We deliver across Australia, including major cities and remote areas.

   • International shipping is available for select regions. Please contact our team for specific details.

2. Delivery Timeframes

   • Standard Orders: 5–10 business days within Australia.

   • Custom Orders: 15–25 business days, depending on the complexity of the design.

   • For urgent needs, expedited shipping options are available upon request.

3. Shipping Costs

   • Standard shipping fees are calculated based on your location and order size.

   • Free shipping is offered for orders exceeding a specified amount (check our promotions for details).

   • Additional costs may apply for remote area deliveries or oversized items.

4. Packaging & Handling

   • All items are carefully packaged to prevent damage during transit.

   • Eco-friendly and recyclable materials are used for most of our packaging.

5. Order Tracking

   • Once your order is shipped, a tracking number will be provided for real-time updates.

   • You can track your delivery status via our website or the courier’s tracking platform.

6. Delivery Services

   • Standard Delivery: To your doorstep or a specified address.

   • Premium White-Glove Service: Includes delivery, unpacking, and professional installation of your furniture.

7. Returns & Issues

   • In the unlikely event of a damaged or incorrect item, contact our customer service within 48 hours of delivery.

   • We will arrange for a replacement or refund based on our return policy.

At Begili, we prioritize customer satisfaction, ensuring your outdoor furniture arrives in perfect condition and on time. For further inquiries, feel free to contact our support team.